Terms & Conditions

Last updated: 19 October 2026

Welcome to Serengeti Budget Safari Limited. These Terms & Conditions explain the booking process, payment arrangements, cancellation policy, and responsibilities when booking a safari or tour with us.

By confirming a booking with us, you agree to the following terms.

1. About Us: Direct Local Safari Operators

Serengeti Budget Safari Limited is a locally operated Tanzanian safari company owned by local safari guides. We organise safari experiences directly for our guests, without unnecessary middlemen.

As company owners and experienced local guides, we aim to provide personal service, transparent communication, and authentic Tanzanian safari experiences. Depending on the itinerary, our services may include private safaris, group safaris, wildlife viewing, accommodation, transport, and other travel arrangements.

When you book directly with us, you communicate with the people responsible for organising and delivering your safari.

2. Booking and Confirmation

All safari bookings are subject to availability and confirmation.

Before confirming your booking, we will provide a written quotation or safari itinerary showing the agreed travel dates, number of travellers, accommodation arrangements, inclusions, exclusions, and total price.

A booking is confirmed once the required deposit has been received and we have issued written confirmation.

Please check your itinerary, travel dates, accommodation details, and personal information carefully before confirming your booking.

3. Payment Terms

Deposit: 10%

A deposit of 10% of the total safari price is required to confirm your booking.

Remaining Balance: 90%

The remaining balance of 90% is payable in cash upon your arrival in Tanzania, before the safari begins, unless a different arrangement has been agreed and confirmed in writing.

Example: for a safari costing $3,500, the deposit is $350 and the remaining balance is $3,150.

Direct Payments and Personal Accounts

Serengeti Budget Safari Limited is owned and operated by local Tanzanian safari guides. We arrange our safaris directly for our guests, and we aim to make the booking process simple and transparent.

Depending on the payment method available, we may sometimes use a personal bank or mobile money account belonging to an authorised company owner to receive booking deposits.

If a personal account is used, we will explain the payment details before you transfer any money. The account holder's identity and relationship with Serengeti Budget Safari Limited can be confirmed upon request.

Every deposit received for a booking will be acknowledged with written booking confirmation or a receipt. Please retain your payment proof for your records.

For your security, always verify payment instructions directly with us through our official contact details before making a transfer. Do not send money to an account that has not been confirmed by our team.

Any bank or money transfer charges are payable by the traveller.

4. Cancellation Policy: Cancellation by the Traveller

If you need to cancel your safari, you must notify Serengeti Budget Safari Limited in writing by email or through our official communication channels.

The cancellation date will be the date we receive your written notice.

Our proposed cancellation policy is as follows:

• More than 60 days before departure: the deposit will be refunded, less any non-refundable bank charges or third-party costs already incurred.
• 31 to 60 days before departure: 50% of the deposit will be refunded, less any non-refundable third-party costs.
• 15 to 30 days before departure: the deposit is non-refundable.
• 14 days or fewer before departure: the deposit is non-refundable. Any additional cancellation charges already committed to accommodation, transport, park arrangements, or other suppliers may also be payable by the traveller, where disclosed and legally permitted.

Any refund due will be calculated after deducting applicable non-refundable costs. We will explain any deductions to the traveller.

The cancellation terms of hotels, lodges, camps, airlines, and other third-party suppliers may differ. Where these conditions affect your booking, we will communicate the relevant terms before confirmation.

5. Cancellation by Serengeti Budget Safari Limited

If we must cancel a safari due to circumstances within our control, we will inform the traveller as soon as reasonably possible and offer either:

• An alternative safari of comparable value, subject to the traveller's agreement; or
• A refund of payments received for services that we are unable to provide.

If cancellation results from circumstances beyond our reasonable control, such as government restrictions, severe weather, or other exceptional events, we will work with the traveller to find a fair solution.

Any refund will take into account recoverable payments and applicable third-party supplier terms, subject to applicable law.

6. Changes to Bookings

Requests to change travel dates, the number of travellers, accommodation, or the safari itinerary must be submitted in writing and are subject to availability.

Changes may result in additional charges where suppliers, accommodation providers, or transport operators impose fees, or where the revised arrangements cost more.

We will inform the traveller of any additional costs before confirming the change.

If a requested change cannot be accommodated, the original booking and its cancellation terms will remain applicable unless otherwise agreed in writing.

7. Late Arrival and No-Show

Travellers must arrive at the agreed meeting point at the confirmed time.

If a traveller arrives late, misses the agreed departure, or fails to appear without prior notice, we will make reasonable efforts to assist where possible.

Additional transport, accommodation, rescheduling, or other costs resulting from a late arrival or no-show may be payable by the traveller.

Refunds for missed services will depend on the applicable supplier terms and costs already incurred.

8. Changes to the Safari Itinerary

Wildlife is unpredictable, and sightings of specific animals or wildlife events cannot be guaranteed.

Weather, road conditions, park regulations, wildlife movements, safety considerations, or other circumstances beyond our reasonable control may require changes to the itinerary.

Where reasonably possible, we will discuss significant changes with the traveller and aim to provide a suitable alternative.

Any material changes to the services booked will be communicated as soon as reasonably possible.

9. Safari Inclusions and Exclusions

The services included in your safari are those specifically listed in your quotation or confirmed itinerary.

Depending on your package, inclusions may cover:

• A safari vehicle and fuel.
• A professional safari guide or driver-guide.
• Accommodation.
• Meals and drinking water.
• Applicable park and conservation fees.
• Airport transfers or other transport specifically listed in the itinerary.

Unless expressly included in writing, travellers are responsible for expenses such as international flights, visas, travel insurance, personal purchases, tips, optional activities, and other services not listed in the agreed itinerary.

Please review your quotation carefully to understand exactly what is included and excluded.

10. Accommodation and Meals

Accommodation and meal arrangements depend on the selected safari package and confirmed itinerary.

We will communicate the planned accommodation category and meal arrangements before booking confirmation.

Requests for vegetarian, vegan, allergy-sensitive, or other special meals should be communicated in advance. Special arrangements are subject to availability.

11. Traveller Responsibilities

Travellers are responsible for:

• Providing accurate booking and passport details when required.
• Obtaining valid passports, visas, vaccinations, and other required travel documents.
• Arriving at the agreed meeting point on time.
• Following the guide's instructions and applicable national park rules.
• Respecting wildlife, local communities, cultural traditions, and the natural environment.
• Informing us in advance about dietary requirements, mobility needs, or other relevant arrangements.

Unsafe behaviour or failure to follow park rules may result in activities being stopped where necessary for safety or legal compliance.

12. Wildlife and Safety

Safaris take place in natural environments where wildlife moves freely. We cannot guarantee sightings of specific animals or particular wildlife events.

Guests must follow the guide's safety instructions, remain within designated areas where required, and avoid disturbing or approaching wildlife without permission.

Although we take reasonable steps to provide a safe and professionally organised experience, travellers should understand the inherent risks associated with wildlife viewing and travel in remote areas.

Nothing in these terms excludes liability that cannot legally be excluded.

13. Travel Insurance and Personal Belongings

We strongly recommend that all travellers obtain comprehensive travel insurance covering medical expenses, emergency evacuation, trip cancellation, delays, and personal belongings.

Travellers are responsible for their personal documents, money, electronic devices, and other valuables. Please take reasonable precautions to keep your belongings safe during the trip.

14. Delays and Circumstances Beyond Our Control

We are not responsible for delays or disruptions caused by circumstances beyond our reasonable control, including severe weather, road closures, government restrictions, airline delays, strikes, or other unexpected events, subject to applicable law.

We will make reasonable efforts to assist with alternative arrangements where possible.

Additional expenses arising from such events may be payable by the traveller unless otherwise agreed or required by applicable law.

15. Complaints and Customer Support

If you have a concern during your safari, please inform your guide or contact our management as soon as possible so we have a reasonable opportunity to address the issue.

We value guest feedback and aim to resolve complaints fairly and promptly.

16. Privacy and Personal Information

We use personal information provided by travellers to manage bookings, organise safari services, communicate with guests, and meet applicable legal requirements.

We take reasonable steps to protect personal information and do not intentionally disclose it to unrelated third parties except where necessary to deliver booked services or comply with legal obligations.

17. Applicable Law

These Terms & Conditions are intended to be interpreted in accordance with the applicable laws of the United Republic of Tanzania.

Nothing in these terms is intended to exclude any rights or legal protections that cannot lawfully be excluded.

18. Contact Us

For booking questions, payment verification, itinerary changes, cancellations, or assistance, please contact us directly using the official contact details below.

Your Safari. Our Home.

Thank you for choosing a locally owned Tanzanian safari company. We look forward to welcoming you to Tanzania and sharing our home with you.

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